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  1. Cannot find contact support button in your page cannot send email to ask question

    Please make the contact support via email more convenient cannot be found at all!!
    I want to find out children below 2 need a ticket? Can travel business quiet?

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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      completed  ·  Chris Heidrich responded

      G’day Ellis,

      On every page of Indie you will see a ‘support’ tab on the right side of your screen. Clicking on that opens a window that you can send us email.

      Infants under two years old that do not require a seat will generally not need a ticket. Each airline handles it differently but often there is no fare that needs to be paid and some only require taxes. If you select ‘infant’ as one of the passenger types when building a route in Indie, it will calculate the total costs for you.

      Indie returns prices in economy class only at this time, but we’re happy to put together a quote for you in business class if you require it.

      cheers,
      Chris

    • Can't edit/customize a route

      I read the article "Can I edit an existing route?" which says to use a link "Customize this route". Unfortunately, there is no such link in my window. See screenshot. If I try "Save" and give the name of the route I am trying to edit, I get the error message "You already have a route with this name - xxx".

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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        completed  ·  Chris Heidrich responded

        G’day Peter,

        You can edit your saved routes via the ‘your routes’ page in your BootsnAll profile:
        http://indie.bootsnall.com/routes.php?action=routes

        Clicking on the blue route link will open it up in Indie with your most recent save of that route. Then you can edit as you wish.

        The “customize this route” link that you’re looking for only appears in rare instances when there is a base route. For example:
        http://indie.bootsnall.com/STO-HNL-SYD-CEB-STO
        (notice how there are no numbers at the end of the URL).

        Let me know if you have more questions.

        cheers,
        Chris

      • Add Bhutan's airport to the data base?

        The entire country of Bhutan, despite having an international airport of its own, is not included in the trip planning feature.

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          completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Please add Juliaca airport, in Peru

          There is an international airport near Lake Titicaca, in the Peruvian city of Juliaca. I want to add it to my route, but I cannot find it. I imagine it is not that small, considering Avianca and LAN fly in and out of it, apparently regularly.

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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            completed  ·  Chris Heidrich responded

            Hi Elis,
            Despite being classified as international, JUL Airport does not feature any scheduled international connections. However, it is now active in Indie so you can add it to your route.

            cheers,
            Chris

          • RT tickets

            Round Trip tickets are important in booking international flights.

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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow addition of manual itinerary points

              Allow users to add overland (train/car) and even non-supported airline data to itinerary - e.g. bus ride from Mozambique to Tanzania - search will need to ignore those and show as Manual entry in saved plan.

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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Regal Princess cruise will also stop in Venice from May

                You might want to add to your Venise list

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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Peru is one of the best place for trekking climbing in the huayhuash mountain range blanca mountain range cordillera raura

                  Peru is one of the best travel destinations in the World. Visit Peruvian Mountains E.I.R.L. is a Trekking Climbing company who prides in taking its full responsibility, best service while trekking climbing in Peru. We offer affordable travel packages in different categories like trekking & tours in Peru, peak climbing & Mountain expedition, adventure holiday & luxury family vacation in the Peruvian Andes. Our excellent record of customer satisfaction and highly skilled staff and good office management would work towards giving you the best of experiences during your travel holiday in Peru. Therefore we are proud to say that we…

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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Rabies vacine comment

                    I'm 60 years old, from the U.S., married to an educated Thai woman, and have traveled for about 4 years in 19 3rd world countries in Asia, and Central/South America. Your statement today that rabies vaccine is very expensive in the U.S. is completely true (my sister is a veterinarian, and she said that her cost for the vaccine is much more than the $1000 amount for the 5 shot series if you were bitten by a possible rabies carrier). Note that my wife was bitten in Bangkok by a stray dog, and had to get the 5 shot series.…

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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      completed  ·  Chris Heidrich responded

                      Mark, thank you for that comment!
                      It’s nice to here first hand experiences.
                      I forwarded your comment to our editor.

                    • add info on Cali, Colombia

                      Hi,
                      I'd like to share information about Cali, Colombia. I clicked on the "send us a blurb" site and landed here...

                      Overview:
                      Easy climate, easy living, southern hospitality...Cali is more than just the salsa capital of Colombia. The climate is nearly always at the perfect temperature for sitting outside at a cafe. It's a typical city atmosphere, with plenty of shopping malls and cinemas but is not very touristy and can be a good place to hide out and hang with the locals (or to learn and practice your Spanish). Some parts of the city are still a little rough,…

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        completed  ·  Chris Heidrich responded

                        Thanks Chloe.
                        It’s great to have first hand experiences to share.
                        your notes have been forwarded to Adam, our editor.

                      • 5 places you need to visit before they vamoose!

                        Hello,

                        I am contacting you as I write a travel blog where you can find unique, frequent posts offering both travel advice and inspiration.

                        I’ve recently written an article about 5 places you need to visit before they vamoose!

                        http://www.economycarhire.com/blog/2013/07/04/5-places-to-visit-before-they-vamoose/

                        I think it would be interesting for visitors to your website, www.roundtheworldticket.com.

                        If you like the article, would you link to the article from your website? Alternatively, perhaps you would share it via Google+, Twitter or Facebook?

                        Let me know your thoughts. Thank you for your time.

                        Kind regards,

                        Kerri Ware

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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Guest Post

                          Hello,
                          I am contacting you to see if there is an opportunity to place a guest post within your website?

                          I have vast experience as a writer and blogger and am currently writing on behalf of a Travel based organisation, which is keen to raise their online profile.

                          I feel that several of my article ideas would be appropriate to your site, including:
                          • “Paris: Beyond the Romance”
                          • “The Ultimate Relaxation Mini Break”
                          • “Making Your Hobby Your Holiday”

                          Is this something of interest to you?

                          I look forward to speaking with you soon.

                          Warm Regards
                          Debbie Fletcher

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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Changing Specific Legs of the Trip

                            It would be great if there was the ability to change a specific leg of the trip to a different carrier/layover. This specifically is an issue for solo-traveling females who's potential trips include long layovers in Riyadh. It would be great if you could simply re-search that specific leg of the trip and choose a different airline/layover (even if at a higher cost).

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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              completed  ·  Chris Heidrich responded

                              This is now possible for longer routes, with 5 or more legs. Just click on a leg and edit it. We also added a flexible dates search in there.

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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                completed  ·  Chris Heidrich responded

                                fixed long ago. We have hundreds of users on Indie every day. We have very few problems with this.

                              • back to route planning tool button

                                once I save a route and land on the "Your Routes" page - I'd like to have a button to go back to the planning tool

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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  completed  ·  Chris Heidrich responded

                                  We added a link that lets you get right back. Also, you can always click “create a route” or the Indie logo to get back now.

                                • Calendar

                                  Why not give me the calendar as soon as I enter the city name? This has me full of confusion. I think it is because the last city shown is in theory my final destination? So maybe the calendar field needs to say inside it "depart date"

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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    completed  ·  Chris Heidrich responded

                                    Thank you Chris!
                                    We’ve made a few improvements:

                                    • The date areas now say “select date”
                                    • Roll-over help says “Departure date”

                                    It is confusing that the date fields don’t jump out more because that’s what we’ve all grown used to with round-trips. But it seems like leaving the dates off at first lends itself better to long-term trip planning where people are really figuring out where they want to go as they enter their stops. (and in what order).

                                    If we force dates too early, then when users move them around, they then have to “fix” the dates.

                                    I think we have more room for improvement and we’re open to suggestions.

                                  • Type ahead function

                                    On your type ahead, when I enter the airport code and you pop up your response, let me use the arrow keys to roll down to make the selection and the enter button to verify it

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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Greenland airport SFJ causing problems

                                      I've noticed a few trips that have failed recently have included (SFJ) Kangerlussuaq, Greenland. When I remove it, I'm able to get prices. on a route.

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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        completed  ·  Chris Heidrich responded

                                        SJF has several scheduled routes to it but they are mostly in Greenland. One route to Cophehagen. Indie does not know how to connect this airport to major hubs, so I removed the airport from displaying for now.

                                      • Do not make me put in specific dates for each flight

                                        This is supposed to be am early planning tool. If I already had specific dates for each flight, I would NOT need this website to help me. As it is, this tool is useless.

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                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • YAP airport causing fail?

                                          http://indie.bootsnall.com/DEN-YAP-KTM-ADD-1349139306
                                          This routing failed and my guess is that it is the YAP airport. When I swapped it out for bigger destinations (eg: DPS & NAN), I could get a price.

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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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